Can I change the name on my ticket?
If you need to change the name on your ticket prior to travel but will keep the same itinerary, you may do so by paying name change fee of $25. Please note that if you must make an itinerary change (date changes) in addition to the name change, both the name change fee and the itinerary change fee will apply. To change the name on a ticket, please call the North Country Sky reservations desk at 877-359-7595.
Can I ship cargo on your aircraft?
At this time North Country Sky is not offering cargo services on our flights. As a passenger on a flight you are entitled to bring baggage, but cargo that travels separately from a paying passenger is not currently supported. If you would like to inquire as to future cargo services, please contact NorthCountrySky.com.
Does North Country Sky have discounted rates for groups?
We’re glad you asked! When you fly with ten or more friends, family members or business associates on the same itinerary, we’ll provide a group fare quote. Please contact the North Country Sky reservation desk at 877-359-7595 to discuss your group travel needs.
I need to cancel my ticket. What should I do?
If you purchased your ticket at NorthCountrySky.com or through our reservations desk, you may request a full refund up to 24 hours after the time of purchase. Tickets cancelled after 24 hours after purchase are non-refundable, though the unused value less a $25 per segment fee may be retained as a credit voucher for one year to be used for future ticket purchases. To cancel a ticket that you purchased through a travel agent or another travel website at any time, please contact your travel agent or the travel website.
I purchased a ticket to travel and need to make a change. What do I need to do?
If you are changing your itinerary more than 24 hours prior to the first day of travel you would pay the difference between the fare already paid and the new fare based on the new itinerary, as well as a change fee of $25 per segment changed. Changes made less than 24 hours prior to the first day of travel are subject to a complete forfeiture of the ticketed fare. To make a change call the North Country Sky reservations desk at 877-359-7595. To change the itinerary on a ticket that you purchased through a travel agent or another travel website, please contact your travel agent or the travel website.
If I didn’t use my ticket, am I allowed to use it towards the purchase of a new one?
Tickets have no value after the ticketed flight departure time. However, you can cancel the ticketed flight reservation 24 hours or more prior to the ticketed flight departure time in order to retain the value of the ticket less a $25 per segment fee for one year. Cancellations made less than 24 hours prior to the ticketed flight departure time are subject to a complete forfeiture of the ticketed fare. To cancel a ticket call the North Country Sky reservation desk at 877-359-7595.
What are your rules about flying standby or making same day flight changes on my day of travel?
North Country Sky offers customers the ability to standby for an earlier or later flight on your day of travel for a $25 fee (no fare difference is charged). Unlike a confirmed change to the ticket, standby passengers will only be accommodated if space allows.
What fees does North Country Sky charge?
Here is a list of common fees that may impact your travel.
- Checked Baggage Fee – 1st Bag Free each additional bag $25
- Oversize Baggage Fee – $25
- Itinerary Change Fee – $25 per person/per flight segment plus fare difference (24 hours or more before departure)
- Name Change Fee – $25
- Same Day Standby Fee – $25
- Cancellation Fee – $25 per person/per flight segment (24 hours or more before departure)
- Telephone Reservation Fee – $15 per booking
What is the best way to purchase tickets?
That depends completely on what you need.
If you are looking for the lowest cost and are willing to do the work yourself, purchasing online at either FlyManistee.com or NorthCountrySky.com is likely your best bet.
If you still want to do it yourself, but would like a complete set of tools at your finger tips, Travelocity, Priceline and Kayak are likely to be your best options.
If you would like someone else to do the work for you, but you still have relatively simple requirements, then a call to the North Country Sky reservations desk at 877-359-7595 is in order.
If you have complex requirements or just want someone to call if things go wrong, a professional travel agent will be your best option.